HRB products are always thoughtfully packaged for careful shipping and wrapped in recycled packing materials.
We are pleased to offer free shipping for orders of $85 or more. Free shipping minimum must be met before taxes and after discounts are applied. We use USPS Priority mail service - Please allow 3-5 days for processing your order. Orders typically do not ship out the same day as they were ordered. Please note, We are a tiny business (1-2 people) and strive to get your order into your hands as fast as we can. Each product we offer is made in small batches, hand poured, boxed, and packaged with love. Thank you for your patience and understanding!
We are not responsible for packages that are stolen or lost once they have been scanned by USPS. If a package has been marked "Delivered" but has not been received by the recipient, it generally shows up 3-4 days later. If it still has been stolen or lost by USPS, please contact us and we will give the necessary information for you to file a claim with USPS. However, we cannot refund products or shipping.
Due to the handmade nature of our freshly made products we don’t accept returns – unless damaged or defective upon arrival. Please know that we are confident in the efficacy of our products; however, it is very important to us that you are pleased with your experience and thrilled with your purchase. If you have any questions or concerns about your items upon receiving them, please get in touch with us and we will be more than happy to help. We hope you find your inquiries helpful to know that HRB operates on Eastern Standard time and can take 24 - 48 hours for our team to respond.
When you place an order through our site we always send samples so be sure to let us know if you have your eye on something you’d like to try out. Trial sizes are also available for purchase so you can try our products before committing to full sizes. Our samples provide enough product for at least 3-6 uses and give a sense of scent, texture and compatibility with your skin. Trial sizes are non-refundable.
HRB products are made with natural, unrefined ingredients which are without synthetic preservatives and almost always organic and/or wild-harvested. Because of this our items are meant for regular use and should be consumed within 6 – 12 months, once opened. Questions? Please contact us!
If you have sensitive skin, we advise purchasing a trial size product to test a small area before regular use to avoid an allergic reaction.